Broadband, Satellite and Mobile Service providers Response to COVID

"Keep America Connected Pledge"

Due to a conversation started by the Federal Communication Commission (FCC), many internet service providers are signing the, "Keep America Connected Pledge". The condensed version of this is the following:

Given the coronavirus pandemic and its impact on American society, [[Company Name]] pledges for the next 60 days to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  3. Open its Wi-Fi hotspots to any American who needs them.

On the page, you can click to expand a menu out with a comprehensive list of companies who have signed the Pledge. 


Specific Offerings by Local and National Internet Service Providers:

Many broadband, satellite and mobile service providers are offering free or reduced-cost connectivity in response to the COVID-19 outbreak. Check with your service provider for specific offers.

AT&T: AT&T offers help with bills to keep homes connected and 24/7 online support.


Charter Communications:  Charter offers free access to Spectrum broadband and WiFi for 60 days for new K-12 and college student households.


Comcast: Comcast opened Xfinity WiFi network for free, offers unlimited data for free, and offers two months free internet for low-income families and raising speeds to 25/3 Mbps.


FCC Keep Americans Connected pledge:  - For the next 60 days, the Federal Communications Commission (FCC) has called on providers to not terminate service to customers due to the inability to pay bills and waive late fees due to disruptions from the pandemic, and open wifi hotspots.


HughesNet:  HughesNet is adjusting the network to accommodate a surge in traffic and prioritizing educational and business collaboration software for customers relying on satellite internet, especially during daytime hours. 


Sprint - Sprint will provide free next-day shipping and waive activation fees, provide unlimited data for 60 days and free mobile hotspots to customers. Boost Mobile will provide free international calling to countries identified as level 3 impacted through the end of April, waive reconnection fees, add mobile hotspot at no cost, tiered plans will receive an additional 20 Gigs of data at no extra cost.


TDS: TDS has addressed increased demand of internet connectivity to match customer bandwidth with demand, and will offer anyone experiencing financial hardships due to COVID-19 uninterrupted connectivity and waive late fees for 60 days.


T-Mobile: T-Mobile will expand network capacity for customers by an additional 600 MHz for the next 60 days and expand roaming access for Sprint customers to use the T-Mobile network. 


Verizon: Verizon will waive late fees for customers experiencing financial hardships, provide free international calling to countries identified as level 3 impacted through the end of April, and waive fees on new lines of service and upgrades will be waived starting March 18. Verizon Innovative Learning  offers tips for remote learning, and partner content from  The New York Times.


Rural Area Support (Mountain Areas):  

Some of the locations that might be of help with free public wifi that could get connectivity from the parking areas:

  • Red Feather Lakes Community Center
  • Fire House in Rustic up Poudre Canyon
  • Larimer County Buildings
  • Horsetooth Lake Information Center