Poudre School District
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PSD Community

Tech Portal

Opening and Replying to an Encrypted Email from Poudre School District

 

This guide is solely intended for use by those receiving an encrypted email from Poudre School District. 

 

1. Read the instructions in the email you received. These will include a Poudre School District logo in the top left and the email address of who has sent you the encrypted email.

Note: As with any message, you should always confirm the sender is someone you recognize or are expecting a message from. 

2. Click the “Read the message” button. This will open a new tab in your browser.  

Orange highlight and the number 2 around blue, Read the message button

3.  In this new tab, click the “Sign in with a One-time passcode” button.  

Orange highlight and the number 3 around blue, sign in with a onetime passcode button

Tip: Can I Sign in with a Google Account instead? If you have a Google account, you can absolutely use it on this step! The steps outlined in this guide are for users without a Google account. 

4.  Return to the tab with your email inbox to find the new email from "Microsoft Office 365 Message Encryption" containing your one-time passcode. This code will be different each time you go to access an encrypted email

Example of email with PSD logo, text "here is your one-time passcode" and a random, 6-digit number 

5.  Click back to the previous tab where you are prompted to enter this one-time passcode. Be sure to do this within 15 minutes or you will need to generate a new code. Click “Continue”. 

Tip: If you are on a private computer, you can select the checkbox to keep you signed in for 12 hours. This allows you to keep coming back to the encrypted email in that time frame without having to sign-in with a code again.  

Orange hughlight and the number 5 around the one time passcode field

6. The encrypted email opens in the same tab and has a note indicating "this message is encrypted". 

There are several actions you can take from this tab:

  • You can directly download any attachments from here.  
  • You can also reply, reply all, or forward the email and the email will remain encrypted to your recipients.  

Image of an encrypted email client tab. Contains Send, Attach, and Discard button, as well as other features for editing an email

Note: If you reply back to the original message without using the Encrypted tab, the email and any sensitive information will not be encrypted as it goes back to the original sender! Always look for the banner "Encrypt: This message is encrypted" before sending. 

 

You're all set! You can now successfully retrieve and reply to encrypted messages from Poudre School District!

If you have any remaining questions, or something isn't working right, please contact the person in PSD who sent you the Encrypted message.

 

PSD does not unlawfully discriminate on the basis of race, color, creed, religion, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, marital status, veteran status, age or disability in access or admission to, or treatment or employment in, its programs or activities. A lack of English speaking skills will not be a barrier to admission or participation.