Fall 2021-2022, PSD Tech Troubleshooting Tips and FAQs


Hello PSD Community,

The I.T. Department will be creating quarterly News Items like this one to help you get up-to-date information that is relevant to you! This may include FAQs, tips, and even videos to make things easier to figure out a whole range of topics. 

Helping Your Student Change Their Password

All Secondary PSD Student passwords (excluding Summer School students) will be reset to the default on August 3rd.

Want more info on our password policies and how to troubleshoot problems? Take a look at our guide!

Accessing Your Student's Grades on ParentVUE

With Quarter 1 Grades being released October 14th at some schools, it's good to know how to find your Student's grades ahead of time! 

Check out the Guide here or watch the GIF below to get the gist:

ParentVUE Grades

Ensuring PSD Device Health

Does your Student have a PSD device? Keep it happy by doing the following:

1.  Restart the device at least once a week. 

2.  Give it time to receive updates by keeping it plugged in and on when not in use.

3.  For Windows devices, check for Updates and install as needed. 

4.  Make sure Students restart their devices at the schools on their in-person learning days. 

MiFi Issues

Is your MiFi not working like it should? Give it a reset by following these instructions:

T-Mobile Hotspots

1.  To power on or off the hotspot device, press and hold the power button for 3 seconds, or until the screen activates or deactivates.

t-mobile hotspot

Tip:  The power button is located on the front side.


1. To turn off, press and hold the power button until you see ‘Goodbye’ on the display screen. 

2. To turn on, press and hold the power button  for 2 seconds, or until the screen turns on.

Need Help?

Bookmark the homepage of the Community Tech Portal, your one-stop shop for Guides, News, Events, and more!

Prefer to talk to a person? Follow the steps below:

1. Reach out to your student's teacher: They know quite a bit to get you going if you get stuck on assignments or common technology questions.

2. Give a call to your student's school. 



PSD does not unlawfully discriminate on the basis of race, color, creed, religion, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, marital status, veteran status, age or disability in access or admission to, or treatment or employment in, its programs or activities. A lack of English speaking skills will not be a barrier to admission or participation.